Truplas Limited – Privacy & Cookie Policy
We understand that your privacy is important and that you care about how your personal data is used. At Tru‑Plas, we respect and value the privacy of our customers, suppliers, employees, and everyone who engages with our business. We only collect and use personal data in ways that are described here — and in line with our legal obligations and your rights under the law.
Our principal trading address is: Truplas Limited, Vine Road, Johnston, Haverfordwest, Pembrokeshire, SA62 3NZ

1. Information About Us
Company Name: Truplas Limited
Company Number: 02583693 (Registered in England and Wales)
Registered Address: Vine Road, Johnston, Haverfordwest, Pembrokeshire, SA62 3NZ

2. What Does This Notice Cover?
This Privacy & Cookie Policy explains:

  • What personal data we collect

  • How we use, store, and protect your data

  • Your legal rights

  • Our use of cookies and tracking technologies on our website

3. What is Personal Data?
Under the UK GDPR and Data Protection Act 2018, “personal data” means any information relating to an identifiable person. This could include your name, contact details, IP address, or any other information that can identify you either directly or indirectly.

4. Your Rights
You have the following rights under data protection law:

  • The right to be informed about how we collect and use your data

  • The right to access the personal data we hold about you

  • The right to have inaccurate data corrected

  • The right to have your data erased (in certain situations)

  • The right to restrict or object to the processing of your data

  • The right to data portability

  • Rights in relation to automated decision-making and profiling (we do not use your data in this way)
    For more information, contact us using the details in Section 11 or visit the Information Commissioner’s Office at www.ico.org.uk

5. What Data Do We Collect?
Depending on how you interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Address

  • Business name

  • Job title or profession

  • Payment or invoice information

  • Any data you submit via our website forms
    We also collect general analytical data via Google Analytics, such as device type, location, and time spent on the site. This is anonymised and used to improve our website’s performance.

6. How Do We Use Your Data?
We use your personal data to:

  • Manage contracts and customer relationships

  • Provide and deliver our products and services

  • Respond to enquiries

  • Coordinate with manufacturers and installers

  • Send relevant updates or marketing (with your permission)
    We do not sell your data or use it for automated profiling.
    You may opt out of marketing at any time by contacting us.

7. Cookie Policy
When you visit our website, small files called “cookies” are placed on your device to help us:

  • Understand website usage (via Google Analytics)

  • Improve page performance and user experience

  • Track traffic sources to enhance our online visibility
    We only use cookies that are necessary for the operation of the website or for improving user experience. By continuing to browse the site, you consent to our use of cookies.
    You can disable cookies at any time through your browser settings, although some parts of the site may not function properly if cookies are disabled.

8. How Long Do We Keep Your Data?
We only retain personal data for as long as necessary to fulfil the purposes it was collected for — including legal, accounting, or reporting requirements. Retention periods vary depending on your relationship with us.

9. How and Where Is Your Data Stored?
We store and process your data securely within the European Economic Area (EEA). Your data is protected under GDPR or equivalent legal standards.

10. Do We Share Your Data?
We may share your data:

  • With trusted third parties (e.g. installation teams or manufacturers) if required to complete your service

  • If legally required to do so (e.g. by court order or government authority)
    We never sell or pass your data to unrelated third parties.

11. How to Access or Update Your Data
You can request a copy of your personal data or ask for it to be corrected or deleted at any time.
To make a request, contact:
Email: sales@tru-plas.com
Phone: 01437 890999
Address: Truplas Limited, Vine Road, Johnston, Haverfordwest, SA62 3NZ
We will respond within one month. In complex cases, this may extend to three months.

12. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in the law or in our business practices. The most recent version will always be available on our website.

13. Complaints
If you’re unhappy with how we’ve handled your data, you can contact the Information Commissioner’s Office via www.ico.org.uk.
For internal complaints, please see our complaints procedure.

Scroll to Top