Terms & Conditions
These Terms & Conditions apply to all products and services supplied by Tru‑Plas Limited. By placing an order with us, you agree to be bound by the terms set out below.
1. Company Details
Tru‑Plas Limited
Company No: 02583693 (Registered in England & Wales)
Registered Office: Vine Road, Johnston, Haverfordwest, Pembrokeshire, SA62 3NZ
Tel: 01437 890999
Email: sales@tru-plas.com
2. Quotations & Orders
All quotations provided by Tru‑Plas are valid for 30 days unless otherwise stated. Acceptance of a quotation and confirmation of an order must be made in writing or via email. Orders become binding once we have received your written acceptance and any agreed deposit.
3. Payment Terms
A deposit may be required upon order confirmation. The balance must be paid as per the agreed schedule — typically upon completion or staged according to project milestones. Payment can be made by card, bank transfer, or another agreed method. Late payments may incur interest charges at the statutory rate.
4. Cancellations & Refunds
Orders may be cancelled within 14 days of acceptance unless manufacturing has commenced or materials have been specially ordered. Any cancellation after this period may result in a charge to cover costs incurred. Custom-made or bespoke items are non-refundable once production has started.
5. Delivery & Installation
We aim to deliver and install products within the estimated timeframe discussed at the time of order. However, any dates provided are approximate and may be subject to change due to external factors. We will notify you of any delays and work with you to reschedule.
6. Access & Site Requirements
The customer is responsible for ensuring safe and clear access to the installation site. If additional work is required due to unforeseen circumstances (e.g. hidden structural issues), we will provide a revised quotation for your approval before proceeding.
7. Product Guarantee
All our products come with a manufacturer-backed guarantee, typically 10 years. Full warranty details will be provided at the time of purchase. Guarantees may be void if the product is damaged through misuse, improper maintenance, or unauthorised alteration.
8. Liability
Tru‑Plas shall not be liable for any indirect or consequential loss, damage, or expense arising from delays, product defects, or installation issues beyond our reasonable control. Our total liability shall not exceed the total value of the order.
9. Complaints
We take all complaints seriously. Please refer to our Complaints Policy for details on how to submit a complaint and how it will be handled.
10. Dispute Resolution
In the event of a dispute, we recommend using the services of Dispute Assist (our appointed alternative dispute resolution provider). Full details are available in our Dispute Resolution Policy.
11. Intellectual Property
All images, content, and branding on our website or marketing materials remain the intellectual property of Tru‑Plas Limited and may not be used without written permission.
12. Privacy & Data Protection
We comply with the UK GDPR and Data Protection Act 2018. Please refer to our Privacy & Cookie Policy for full details on how we collect, store, and use personal data.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.